We want you to love our products as much as we do, but if something goes wrong with your order, we’re here to make it right! 

Here’s how it works:

Send us an email at hello@mondaymatcha.com within 7 days of receiving your order. We’re here to listen and ready to help.

Our return policy for matcha:

Unfortunately, we can’t accept returns on our packaged matcha, but we’re open to refunds or exchanges depending on the situation. All claims are carefully reviewed to ensure fairness.

Returns for accessories:

Changed your mind? You can return any tea accessory within 7 days of receiving it, as long as it’s in original condition and packaging.

How to initiate a return:

Simply email us at hello@mondaymatcha.com with your request.

Return shipping:

You are responsible for the return shipping costs, but we promise to make the process as smooth as possible.

Refunds:

You can expect your refund, including any shipping costs, within 30 days of us receiving your return.

Your trust in Monday Matcha means everything to us.