Returns, Refunds & Taste Guarantee

We want you to love your Monday Matcha products. If something isn't right, we're here to help.

Quality Issues

If you believe there is an issue with your order or the quality of your product, please contact us as soon as reasonably possible after discovering the issue by emailing hello@mondaymatcha.com.

To help us investigate, we may ask for:

• your order number;
• photographs or videos of the product and packaging;
• the batch number; and
• where appropriate, that the remaining product be returned to us for inspection.

Each quality claim is assessed individually based on the information available at the time of the claim.

Because matcha is a natural food product that is sensitive to heat, light, air and moisture, claims submitted a significant time after the product has been opened or consumed may not be capable of being investigated or verified. In these cases, we may be unable to determine the cause of the issue and therefore may be unable to offer a replacement or refund.

30 g Taste Guarantee

Our Taste Guarantee applies to your first-ever purchase of our 30 g matcha.

If you're not completely happy with the taste, please get in touch. Before approving a refund or replacement, we may ask a few questions about how the matcha was prepared and stored to help us understand the issue.

If your claim falls within the conditions of our Taste Guarantee, we'll arrange an appropriate resolution.

Returns

If you wish to return a product, please contact us before sending anything back.

Tea accessories may be returned within 14 days of delivery, provided they are unused and returned in their original condition and packaging.

Due to the nature of food products, opened matcha cannot be returned unless your claim has been approved as a quality issue or under our 30 g Taste Guarantee.

Unless the return is due to our error or an approved quality claim, customers are responsible for return shipping costs.

Changing Your Mind

If you are purchasing as a consumer, you may have a statutory right to cancel your purchase under applicable consumer protection legislation.

Please note that exceptions apply, including for certain food products and sealed goods that have been opened after delivery.

Refunds

Once your return or claim has been reviewed and approved, your refund will be issued to your original payment method.

Refunds are normally processed within 3 business days of approval. Depending on your payment provider or bank, it may take several additional business days before the funds appear in your account.

Questions

If you have any questions about returns, refunds or the Taste Guarantee, please contact us at hello@mondaymatcha.com. We're always happy to help.